Shipping policy
Order Processing and Handcrafting
Please note that before processing, there's additional handcrafting time to ensure the quality of each item. All orders are subject to this handcrafting process, which may extend the preparation time. Once your order is confirmed, please allow 1 to 3 business days (excluding weekends and holidays) for processing, in addition to the handcrafting time. You will receive another notification when your order has shipped.
Stages and Timeframes (Business Days):
| Stage | Timeframe (Business Days) | Details |
|---|---|---|
| Order Processing | 1-3 | Verification, packaging and preparation for shipment. |
| Handcrafting | 1-2 | Your item is meticulously crafted to ensure the highest quality. |
| Domestic Shipping | 7-12 | Transit time |
| Total Estimated | 9-17 | This is an estimated range; actual times may vary slightly. |
How to Check the Status of Your Order
You can track your order status on our Track Your Product page using your order number and the email you used to place the order. If you didn't provide an email during checkout, please get in touch with us to add it to your profile.
If you haven’t received your order within 48 days of receiving your shipping confirmation email, please contact us at info.kvdepot@gmail.com with your name and order number, and we will investigate further for you.
Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If your order is being shipped to a P.O. Box, please be aware of these potential limitations. For further details, please refer to the specific carrier's policy or contact us for assistance.
Delivery Zones and Shipping Costs
- Delivery Zones:Â Worldwide
- Shipping Costs: FREE
- Additional Costs: Please note that if your order involves shipping across borders, additional costs such as customs, duties, or import taxes may apply. These costs are the responsibility of the customer and are not covered by our shipping fee.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at info.kvdepot@gmail.com with your order number and a photo of the item’s condition. We address these cases on a case-by-case basis and will work towards a satisfactory solution.
Please note:
- Digital products are not refundable under any circumstances.
- The insurance amount is not refundable. We will only refund the product amount.
For more details, please check our Return Policy
Extended Delivery Times
While we strive to deliver orders promptly within the estimated delivery times provided, please note that unexpected delays may occur due to factors beyond our control, such as customs delays, natural disasters, or disruptions in postal services. If your order has not been received within 30 days from the shipping confirmation date, please get in touch with us at info.kvdepot@gmail.com with your name and order number, and we will promptly investigate the matter for you. We appreciate your patience and understanding in such situations.
Lost Package Policy
If you have not received your order within 48 days of the maximum estimated delivery time, please contact us at info.kvdepot@gmail.com. We will initiate an inquiry with the shipping carrier. If the package is confirmed as lost, we will offer a replacement or a full refund.
Contact Us
If you have any further questions, please don't hesitate to contact us at info.kvdepot@gmail.com